Shipping policy

Thank you for choosing LucyinLane. We are dedicated to providing a smooth and reliable shipping experience. Please review the information below regarding order processing and delivery.

Processing Time

All orders are processed after payment has been successfully confirmed.

  • Processing Time: 1–3 Business Days
  • Orders are prepared Monday through Friday.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During peak seasons, order preparation may take slightly longer.

Shipping Services

Shipping Method Order Value Shipping Fee
Economy Shipping $0.00 – $49.99 $10.00
Free Economy Shipping $50.00+ FREE
Priority Shipping $0.00 – $99.99 $18.00
Free Priority Shipping $100.00+ FREE

Delivery Estimates

United States

  • Economy Shipping: 5–10 Business Days
  • Priority Shipping: 3–7 Business Days

International Delivery

  • Estimated Arrival: 7–15 Business Days

Delivery estimates begin after your order has been shipped and may vary depending on destination, carrier operations, customs processing, and weather conditions.

Tracking Your Order

After your package leaves our warehouse, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for the tracking information to update on the carrier's website.

Important Shipping Information

To ensure successful delivery, please note:

  • Double-check your shipping address before submitting your order.
  • Address changes cannot be made once the order has entered processing.
  • We are unable to deliver to APO, FPO, or DPO addresses.
  • LucyinLane is not responsible for delays caused by inaccurate shipping information or unsuccessful delivery attempts.

Delivery Issues

If your package is delayed, missing, or arrives damaged, please contact us as soon as possible.

Please provide:

  • Order Number
  • Photos of the item (if damaged)
  • Photos of the outer packaging and shipping label

Our team will work with the shipping carrier to investigate and provide an appropriate solution.

Customs & Import Charges

For international orders, customs duties, VAT, or import taxes may apply depending on your country's regulations.

These charges are not included in your order total and are the responsibility of the recipient.

Contact Information

LucyinLane

Customer Support
📧 love@lucyinlane.com

Business Address
6550 Westfall St SE
Waynesburg, OH 44688
United States

Business Address Only – Not a Return Address

If you have any shipping questions, please email love@lucyinlane.com. We typically respond within 24–48 business hours.